Customer relationship management : concepts and tools / Francis Buttle
Language: eng Publication details: London : Routledge, 2009Description: xix, 500 p. ; 26 cmISBN: 9781856175227Subject(s): Customer relations--Management | Relationship marketing | Customer relations | Customer services--ManagementDDC classification: 658.812 BUT| Item type | Current library | Call number | Status | Date due | Barcode |
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Books
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Mysore University Main Library | 658.812 BUT (Browse shelf (Opens below)) | Available | 474637 |
Browsing Mysore University Main Library shelves, Shelving location: Management Close shelf browser (Hides shelf browser)
| 658.812 ASH S Relationship management / | 658.812 BER L Mastering data mining : the art and science of customer pelationship management | 658.812 BRO G Performance driven CRM : how to make your customer relationship management visiona reality | 658.812 BUT Customer relationship management : | 658.812 FRA.A Uncommon service / | 658.812 GUS J Competing in a service economy : how to create a competitive advantage thorugh service development and innovation | 658.812 HAR Making customers matter. |
Includes index.
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