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Improving customer satisfaction, loyalty and profit : an integrated measurement and management system Michael D. Johnson and Anders Gustafsson

By: Johnson, Michael DContributor(s): Gustafsson, AndersMaterial type: Text

TextLanguage: English Publication details: New Delhi : Wiley Indi Pvt. Ltd., 2006Description: xv, 214 p. ; 21 cmISBN: 8126509392Subject(s): Customer management | Building quality | Layalty surveyDDC classification: 658.812 JOH G

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Item type	Current library	Call number	Status	Date due	Barcode
Books	Mysore University Main Library	658.812 JOH G (Browse shelf (Opens below))	Available		455759

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