Wellcome

Improving customer satisfaction, loyalty and profit : an integrated measurement and management system Michael D. Johnson and Anders Gustafsson

By: Johnson, Michael DContributor(s): Gustafsson, AndersMaterial type: TextTextLanguage: English Publication details: New Delhi : Wiley Indi Pvt. Ltd., 2006Description: xv, 214 p. ; 21 cmISBN: 8126509392Subject(s): Customer management | Building quality | Layalty surveyDDC classification: 658.812 JOH G
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Item type Current library Call number Status Date due Barcode
Books Books Mysore University Main Library
658.812 JOH G (Browse shelf (Opens below)) Available 455759

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