Normal view MARC view ISBD view

Improving customer satisfaction, loyalty and profit : an integrated measurement and management system

Johnson, Michael D.

Improving customer satisfaction, loyalty and profit : an integrated measurement and management system Michael D. Johnson and Anders Gustafsson - New Delhi : Wiley Indi Pvt. Ltd., 2006. - xv, 214 p. ; 21 cm.

ISBN: 8126509392

Subjects--Topical Terms:
Customer management

Subjects--Index Terms: Building quality Layalty survey

Dewey Class. No.: 658.812 JOH G

Place hold
Print
Add to your cart (remove)
Suggest for purchase
Save record
BIBTEX Dublin Core MARC (non-Unicode/MARC-8) MARCXML MODS (XML) RIS MARC (Unicode/UTF-8) MARC (Unicode/UTF-8, Standard)
More searches

Search for this title in:
Other Libraries (WorldCat) Other Databases (Google Scholar) Online Stores (Bookfinder.com)