Improving customer satisfaction, loyalty and profit : an integrated measurement and management system (Record no. 376073)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00573nam a22001697a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 8126509392 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 082 0# - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 JOH G |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Johnson, Michael D. |
| 245 ## - TITLE STATEMENT | |
| Title | Improving customer satisfaction, loyalty and profit : an integrated measurement and management system |
| Statement of responsibility, etc | Michael D. Johnson and Anders Gustafsson |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New Delhi : |
| Name of publisher, distributor, etc | Wiley Indi Pvt. Ltd., |
| Date of publication, distribution, etc | 2006. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xv, 214 p. ; |
| Dimensions | 21 cm. |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer management |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Building quality |
| Uncontrolled term | Layalty survey |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Gustafsson, Anders |
| Withdrawn status | Lost status | Damaged status | Home library | Current library | Date acquired | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Mysore University Main Library | Mysore University Main Library | 17/10/2012 | 329.00 | 658.812 JOH G | 455759 | 17/10/2012 | Books |