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Improving customer satisfaction, loyalty and profit : an integrated measurement and management system Michael D. Johnson and Anders Gustafsson

by Johnson, Michael D | Gustafsson, Anders.

Material type: Text Text Language: English Publication details: New Delhi : Wiley Indi Pvt. Ltd., 2006Availability: Items available for loan: Mysore University Main Library (1) Call number: 658.812 JOH G.
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Competing in a service economy : how to create a competitive advantage thorugh service development and innovation Anders Gustafsson

by Gustafsson, Anders.

Material type: Text Text Language: English Publication details: New Delhi : Wiley Indi Pvt. Ltd., 2006Availability: Items available for loan: Mysore University Main Library (1) Call number: 658.812 GUS J.
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Competing in a service economy : how to create a competitive advantage through service development and innovation Anders Gustafsson

by Gustafsson Anders | Michael D Johnson.

Material type: Text Text Language: English Publication details: San Francisco : Jossey-Bass, 2003Availability: Items available for loan: Bahadur Institute of Mgmt Sciences (1) Call number: 658.812 GUS.
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