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Competing in a service economy : how to create a competitive advantage through service development and innovation Anders Gustafsson

By: Gustafsson AndersContributor(s): Michael D JohnsonMaterial type: Text

TextLanguage: English Publication details: San Francisco : Jossey-Bass, 2003Description: xv, 190 p, 23 cmISBN: 9788126509386Subject(s): Competition. Customer services -- Management. Service industries -- Technological innovations -- ManagementDDC classification: 658.812 GUS

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Books	Bahadur Institute of Mgmt Sciences	658.812 GUS (Browse shelf (Opens below))	Available		BMS05288

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