Normal view MARC view ISBD view

Customer retention : (Record no. 220912)

MARC details
000 -LEADER
fixed length control field	00650nam a2200193Ia 4500
001 - CONTROL NUMBER
control field	CATREF104377
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	110518s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	0195642147
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title	eng
082 0# - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number	658.82 LOW
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name	Lowenstein, Michael W.
245 ## - TITLE STATEMENT
Title	Customer retention :
Remainder of title	an integrated process for keeping your best customers /
Statement of responsibility, etc	Michael W. Lowenstein
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc	USA :
Name of publisher, distributor, etc	ASQC Quality Press,
Date of publication, distribution, etc	1997.
300 ## - PHYSICAL DESCRIPTION
Extent	xxi, 179 p. ;
Dimensions	22 cm.
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Management, customer relations

Topical term or geographic name as entry element	Consumer satisfaction

Topical term or geographic name as entry element	Customer relations

Topical term or geographic name as entry element	Customer services
100 1# - MAIN ENTRY--PERSONAL NAME
--	143641
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
--	143642

--	143643

--	143644

--	143645

Holdings
Withdrawn status	Lost status	Damaged status	Home library	Current library	Date acquired	Total Checkouts	Full call number	Barcode	Date last seen	Koha item type
			Mysore University Main Library	Mysore University Main Library	06/01/2012		658.82 LOW	406962	12/02/2011	Books