Customer retention :
Lowenstein, Michael W.
Customer retention : an integrated process for keeping your best customers / Michael W. Lowenstein - USA : ASQC Quality Press, 1997. - xxi, 179 p. ; 22 cm.
0195642147
Management, customer relations
Consumer satisfaction
Customer relations
Customer services
658.82 LOW
Customer retention : an integrated process for keeping your best customers / Michael W. Lowenstein - USA : ASQC Quality Press, 1997. - xxi, 179 p. ; 22 cm.
0195642147
Management, customer relations
Consumer satisfaction
Customer relations
Customer services
658.82 LOW