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A history of managing for quality : the evolution, trends, and future directions of managing for quality edited by J. M. Juarn

by Juran, J. M [editor].

Material type: Text Text; Format: print ; Literary form: Not fiction Language: English Publication details: Wisconsin : ASQC Quality Press, 1995Availability: Items available for loan: Mysore University Main Library (1) Call number: 658.562 JUR.
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Customer retention : an integrated process for keeping your best customers / Michael W. Lowenstein

by Lowenstein, Michael W.

Material type: Text Text; Format: print ; Literary form: Not fiction Language: English Publication details: USA : ASQC Quality Press, 1997Availability: Items available for loan: Mysore University Main Library (1) Call number: 658.82 LOW.
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