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The CRM handbook : a business guide to customer relationship management Jill Dyché.

By: Jill DychéMaterial type: Text

TextLanguage: English Publication details: Boston : Addison Wesley, 2002Description: 307 p; 24 cmISBN: 9788178085685Subject(s): Customer relations -- Management. KundenmanagementDDC classification: 658.812 DYC

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Books	Bahadur Institute of Mgmt Sciences	658.812 DYC (Browse shelf (Opens below))	Available		BMS02762
Books	Bahadur Institute of Mgmt Sciences	658.812 DYC (Browse shelf (Opens below))	Available		BMS03578

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Previous	658.812 BAL Customer-driven services management	658.812 BEE B Customer care	658.812 BRO Performance driven CRM : how to make your customer relationship management vision a reality	658.812 DYC The CRM handbook : a business guide to customer relationship management	658.812 DYC The CRM handbook : a business guide to customer relationship management	658.812 GAU Customer value investment : formula for sustained business success	658.812 GRE Call centers : technology & techniques	Next

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