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Competing in a service economy : how to create a competitive advantage through service development and innovation Anders Gustafsson

By: Gustafsson AndersContributor(s): Michael D JohnsonMaterial type: Text

TextLanguage: English Publication details: San Francisco : Jossey-Bass, 2003Description: xv, 190 p, 23 cmISBN: 9788126509386Subject(s): Competition. Customer services -- Management. Service industries -- Technological innovations -- ManagementDDC classification: 658.812 GUS

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Books	Bahadur Institute of Mgmt Sciences	658.812 GUS (Browse shelf (Opens below))	Available		BMS05288

Previous								Next
Previous	658.812 DYC The CRM handbook : a business guide to customer relationship management	658.812 GAU Customer value investment : formula for sustained business success	658.812 GRE Call centers : technology & techniques	658.812 GUS Competing in a service economy : how to create a competitive advantage through service development and innovation	658.812 HIE Best practices : building your business with customer-focused solutions	658.812 JOH Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system	658.812 KIN Customer relationship management : getting it right!	Next

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