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Assessing service quality : satisfying the expectations of library customers / Peter Hernon and Ellen Altman

By: Hernon, PeterMaterial type: Text

TextLanguage: eng Publication details: London : Facet Publishing, 2015Edition: 3rd EdDescription: 218 p. ; 24 cmISBN: 9781783300594Subject(s): Public services (Libraries) -- Evaluation | Public services (Libraries) -- United States -- Evaluation | Evaluation StudiesDDC classification: 025.5 HER E

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Books	Mysore University Main Library	025.5 HER E (Browse shelf (Opens below))	Available		474825

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Previous	025.5 COL Library assistance to readers	025.5 DAS Users and library and information service	025.5 HER E Assessing service quality : satisfying the expectations of library customers	025.5 HER E Assessing service quality :	025.5 IAS Methods of scientific communication	025.5 IAS Users and library and information service	025.5 JOE Reaching readers : techniques of extending library services	Next

Includes index.

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