Assessing service quality :
Hernon, Peter
Assessing service quality : satisfying the expectations of library customers / Peter Hernon and Ellen Altman - 3rd Ed., - London : Facet Publishing, 2015. - 218 p. ; 24 cm.
Includes index.
9781783300594
Public services (Libraries) -- Evaluation.
Public services (Libraries) -- United States -- Evaluation.
Evaluation Studies.
025.5 HER E
Assessing service quality : satisfying the expectations of library customers / Peter Hernon and Ellen Altman - 3rd Ed., - London : Facet Publishing, 2015. - 218 p. ; 24 cm.
Includes index.
9781783300594
Public services (Libraries) -- Evaluation.
Public services (Libraries) -- United States -- Evaluation.
Evaluation Studies.
025.5 HER E