MARC details
| 000 -LEADER |
|---|
| fixed length control field |
02165cam a22004811i 4500 |
| 001 - |
|---|
| control field |
9781351214346 |
| 003 - |
|---|
| control field |
FlBoTFG |
| 005 - |
|---|
| control field |
20211012162922.0 |
| 006 - |
|---|
| fixed length control field |
m o d |
| 007 - |
|---|
| fixed length control field |
cr ||||||||||| |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
180713s2018 enka o 000 0 eng d |
| 040 ## - |
|---|
| -- |
OCoLC-P |
| -- |
eng |
| -- |
rda |
| -- |
pn |
| -- |
OCoLC-P |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781351214322 |
| Qualifying information |
(ePub ebook) |
|
|---|
| International Standard Book Number |
1351214322 |
|
|---|
| International Standard Book Number |
9781351214339 |
| Qualifying information |
(PDF ebook) |
|
|---|
| International Standard Book Number |
1351214330 |
|
|---|
| International Standard Book Number |
9781351214315 |
| Qualifying information |
(Mobipocket ebook) |
|
|---|
| International Standard Book Number |
1351214314 |
|
|---|
| International Standard Book Number |
9781351214346 |
| Qualifying information |
(ebook) |
|
|---|
| International Standard Book Number |
1351214349 |
|
|---|
| -- |
9780815380009 |
| Qualifying information |
(hbk.) |
|
|---|
| -- |
9780815390930 |
| Qualifying information |
(pbk.) |
| 024 8# - |
|---|
| -- |
10.4324/9781351214346 |
| -- |
doi |
| 035 ## - |
|---|
| -- |
(OCoLC)1079150723 |
|
|---|
| -- |
(OCoLC-P)1079150723 |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| -- |
HF5415.5 |
| 082 04 - |
|---|
| Classification number |
658.812 |
| -- |
23 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Weinstein, Art, |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Superior customer value : |
| Remainder of title |
strategies for winning and retaining customers / |
| Statement of responsibility, etc |
by Art Weinstein. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
New edition. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
1 online resource : |
| Other physical details |
illustrations (black and white) |
| 500 ## - GENERAL NOTE |
|---|
| General note |
<P><STRONG>Part I Customer Value Mindset </STRONG>Chapter 1. Customers Want Exceptional Value Now! Chapter 2. Be Customer-Centric Chapter 3. Business Models and Value Propositions <STRONG>Part II Customer Value Strategies </STRONG>Chapter 4. Segmentation and Customer Value Chapter 5. Service Excellence Chapter 6. Quality, Price and Image Chapter 7. Building Rock-Solid Customer Relationships <STRONG>Part III Customer Value Measurement </STRONG>Chapter 8. Customer Value Metrics Chapter 9. Customer Loyalty and Retention</P> |
| 650 #0 - |
|---|
| Topical term or geographic name as entry element |
Customer services |
|
|---|
| Topical term or geographic name as entry element |
Consumer satisfaction. |
| 856 40 - |
|---|
| Uniform Resource Identifier |
https://www.taylorfrancis.com/books/9781351214346 |
|
|---|
| Uniform Resource Identifier |
http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| -- |
author. |
| 264 #1 - |
|---|
| -- |
London : |
| -- |
Routledge, |
| -- |
2018. |
| 336 ## - |
|---|
| -- |
text |
| -- |
txt |
| -- |
rdacontent |
|
|---|
| -- |
still image |
| -- |
sti |
| -- |
rdacontent |
| 337 ## - |
|---|
| -- |
computer |
| -- |
c |
| -- |
rdamedia |
| 338 ## - |
|---|
| -- |
online resource |
| -- |
cr |
| -- |
rdacarrier |
| 588 ## - |
|---|
| -- |
OCLC-licensed vendor bibliographic record. |
| 650 #0 - |
|---|
| -- |
Management. |
| 856 40 - |
|---|
| -- |
Taylor & Francis |
|
|---|
| -- |
OCLC metadata license agreement |
