Total quality management
Besterfield, Dale H.
Total quality management Dale H. Besterfield - New Delhi : Pearson education, 2003. - xvii, 558 p. ; 22 cm.
Index
9788131732274
Leadership Customer Satisfaction
658.562 BES
Total quality management Dale H. Besterfield - New Delhi : Pearson education, 2003. - xvii, 558 p. ; 22 cm.
Index
9788131732274
Leadership Customer Satisfaction
658.562 BES