Cruise operations management :
Gibson, Philip, 1955-
Cruise operations management : hospitality perspectives / Philip Gibson. - 2nd ed. - Abingdon, Oxon : Routledge, c2012. - ix, 312 p. : ill., maps ; [ca. 23-29] cm.
Includes bibliographical references and index.
1. Contemporary cruise operations -- 2. Selling cruises and cruise products -- 3. Maritime issues and legislation -- 4. Cruise geography -- 5. Planning the itinerary -- 6. Working onboard -- 7. Customer services -- 8. Managing food and drink operations -- 9. Managing facilities -- 10. Health, safety and security -- 11. Training and learning onboard -- 12. Managing integrated operations -- 13. Cruise management resources.
9780415699402 (hardback : alk. paper) 9780415699532 (pbk : alk. paper) 9780203129272 9781136472701
2011032807
Ocean travel--Management.
Cruise lines--Management.
G550 / .G53 2012
Cruise operations management : hospitality perspectives / Philip Gibson. - 2nd ed. - Abingdon, Oxon : Routledge, c2012. - ix, 312 p. : ill., maps ; [ca. 23-29] cm.
Includes bibliographical references and index.
1. Contemporary cruise operations -- 2. Selling cruises and cruise products -- 3. Maritime issues and legislation -- 4. Cruise geography -- 5. Planning the itinerary -- 6. Working onboard -- 7. Customer services -- 8. Managing food and drink operations -- 9. Managing facilities -- 10. Health, safety and security -- 11. Training and learning onboard -- 12. Managing integrated operations -- 13. Cruise management resources.
9780415699402 (hardback : alk. paper) 9780415699532 (pbk : alk. paper) 9780203129272 9781136472701
2011032807
Ocean travel--Management.
Cruise lines--Management.
G550 / .G53 2012