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Customer Service in Retailing

Mishra, Anil

Customer Service in Retailing Anil Mishra and Ruchi Gupta - New Delhi : biztantra, 2009. - xxiii, 328.p. ; 20 cm.

Include Bibliography

ISBN: 9788177223712

Subjects--Topical Terms:
Retail Service mix
Service Quality

Subjects--Index Terms: Customer compaints

Dewey Class. No.: 658.812 MIS G

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