000			03399nam a2200493Ii 4500
001			9781351210720
003			FlBoTFG
005			20211012174133.0
006			m o d
007			cr
008			190122t20182019fluab ob 001 0 eng d
020			_a9781351210720(e-book : PDF)
035			_a(OCoLC)1060188004
040			_aFlBoTFG _cFlBoTFG _erda
050		4	_aHD62.15
072		7	_aBUS _x000000 _2bisacsh
072		7	_aBUS _x042000 _2bisacsh
072		7	_aBUS _x087000 _2bisacsh
072		7	_aMBP _2bicscc
100	1		_aLasrado, Flevy, _eauthor.
245	1	0	_aInternalizing a Culture of Business Excellence : _bPerspectives from Quality Professionals / _cby Flevy Lasrado and Norhayati Zakaria.
250			_aFirst edition.
264		1	_aBoca Raton, FL : _bProductivity Press, _c[2018].
264		4	_c©2019.
300			_a1 online resource (140 pages) : _b10 illustrations, text file, PDF
336			_atext _2rdacontent
337			_acomputer _2rdamedia
338			_aonline resource _2rdacarrier
504			_aIncludes bibliographical references and index.
505	0	0	_tPreface -- Chapter 1: Introduction: Internalizing Organizational Excellence: Why and how? -- Chapter 2: Quality Culture at the Top: Insights from Quality Award-Winning CEOs -- Chapter 3: New CRM Acronym "Customer Really Matters"? -- Chapter 4: Total Quality Talent Management: Echoes for High Performance -- Chapter 5: What is a Process Champion? Building a Culture of Continuous Improvement -- Chapter 6: Our Success with Six-Sigma -- Chapter 7: Managing the Change: Embracing Quality Skills -- Chapter 8: Steps Towards Sustainable Business Excellence -- Chapter 9: Lets Benchmark: Strategies and Policy -- Chapter 10: Quality Awards and Certification: an exceptional journey -- Chapter 11: Conclusion: Towards Building a Culture of Business Excellence.
520	3		_aUnderline by the importance of sustainable quality management practices to contemporary organizations, this edited book complies best practice cases of leaders who have initiated and facilitated quality practices in their organizations. The cases highlight how these best practices manifested in their work cultures, values, and beliefs. Not only do they address organizational efforts towards implementation of quality practices, but they also discuss the challenges the leaders faced to instill a sense of quality in practices across the hierarchical structures of their organizations. The book highlights the profiles of quality leaders, their journey and their successes in leading quality in their organizations. A book would be an interesting read for those who are eager to integrate quality in their work culture. A key message emerging from these expertise is that 'passion' is truly behind the quality success!
530			_aAlso available in print format.
650		0	_aTotal quality management.
650		0	_aQuality control.
650		0	_aEconomic development.
650		0	_aSuccess in business.
650		7	_aBUSINESS & ECONOMICS / Management Science. _2bisacsh
650		7	_aBUSINESS & ECONOMICS / Production & Operations Management. _2bisacsh
655		0	_aElectronic books.
700	1		_aZakaria, Norhayati, _eauthor.
710	2		_aTaylor and Francis.
776	0	8	_iPrint version: _z9780815381174
856	4	0	_uhttps://www.taylorfrancis.com/books/9781351210720 _zClick here to view
999			_c550269 _d550204