| 000 | 00421nam a22001577a 4500 | ||
|---|---|---|---|
| 020 | _a9788131732274 | ||
| 041 | _aeng | ||
| 082 | _a658.562 BES | ||
| 100 | _aBesterfield, Dale H. | ||
| 245 | 1 | 0 |
_aTotal quality management _c Dale H. Besterfield |
| 260 |
_aNew Delhi : _bPearson education, _c2003. |
||
| 300 |
_axvii, 558 p. ; _c22 cm. |
||
| 500 | _aIndex | ||
| 653 | _aLeadership | ||
| 653 | _aCustomer Satisfaction | ||
| 999 |
_c443442 _d443377 |
||