000			00670nam a2200229 4500
020			_a9788131732274
041			_aeng
082			_a658.4013 BES M
100			_aBesterfield Dale H.(et al..........)
245	1	0	_aTotal quality management _cDale H.Besterfield
250			_a3rd ed.
260			_aNew Delhi : _bPearson Education Inc, _c2011.
300			_axxi, 558 p. ; _c22 cm.
500			_aIncludes Index.
653			_aCustomer satisfaction
653			_aInformation tecnology
700			_aMichna Carol Besterfield
700			_aBesterfield Glen H.
700			_aSacre Mary Besterfield
700			_aUrdhwareshe Hemant
700			_aUrdhwareshe Rashmi
999			_c433385 _d433320