| 000 | 00499nam a22001817a 4500 | ||
|---|---|---|---|
| 020 | _a9788177223712 | ||
| 041 | _aeng | ||
| 082 | 0 | _a658.812 MIS G | |
| 100 | 1 | _aMishra, Anil | |
| 245 |
_aCustomer Service in Retailing _c Anil Mishra and Ruchi Gupta |
||
| 260 |
_aNew Delhi : _bbiztantra, _c2009. |
||
| 300 |
_axxiii, 328.p. ; _c20 cm. |
||
| 500 | _aInclude Bibliography | ||
| 650 | 4 | _aRetail Service mix | |
| 650 | 4 | _aService Quality | |
| 653 | _aCustomer compaints | ||
| 700 | 1 | _aGupta, Ruchi | |
| 999 |
_c394096 _d394032 |
||