| 000 | 00679nam a2200205Ia 4500 | ||
|---|---|---|---|
| 008 | 121011s9999 xx 000 0 und d | ||
| 020 | _a9788170005766 | ||
| 041 | _aeng | ||
| 082 | _a025.5 HER E | ||
| 100 | _aHrnon, Peter | ||
| 245 |
_cPeter Hrnon and Ellen Altman _aAssessing service quality : satisfying the expectations of library customers |
||
| 260 |
_aChicago _bAmerican Library Association _c2009 |
||
| 300 |
_axvii, 243p. _c28 cm. |
||
| 365 | _b1225.00 | ||
| 500 | _aIncludes index and bibliography reference. | ||
| 650 | _aLibrary-Information science | ||
| 653 | _aLibrary services quality | ||
| 653 | _aLibrary user satisfaction | ||
| 700 | _aAltman, Ellen | ||
| 999 |
_c374313 _d374249 |
||