| 000 | 00460nam a22001457a 4500 | ||
|---|---|---|---|
| 020 | _a978578516995 | ||
| 041 | _aeng | ||
| 082 | 0 | _a658.812 HAR | |
| 245 |
_aHarvard business review on customer relationship managment _cHarvard Business School Press |
||
| 260 |
_aBoston, Mass. : _b Harvard Business School Pub., _c2001. |
||
| 300 |
_avii, 192p.; _c21 cm. |
||
| 650 | 4 | _aBrands thought | |
| 653 | _aCustomer eyes | ||
| 700 | 1 | _aHarvard Business School Press | |
| 999 |
_c358376 _d358312 |
||