| 000 | 00650nam a2200193Ia 4500 | ||
|---|---|---|---|
| 001 | CATREF104377 | ||
| 008 | 110518s9999 xx 000 0 und d | ||
| 020 | _a0195642147 | ||
| 041 | _aeng | ||
| 082 | 0 | _a658.82 LOW | |
| 100 | 1 |
_aLowenstein, Michael W. _9143641 |
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| 245 |
_aCustomer retention : _ban integrated process for keeping your best customers / _c Michael W. Lowenstein |
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| 260 |
_aUSA : _bASQC Quality Press, _c1997. |
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| 300 |
_axxi, 179 p. ; _c22 cm. |
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| 650 | 4 |
_aManagement, customer relations _9143642 |
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| 650 | 4 |
_aConsumer satisfaction _9143643 |
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| 650 | 4 |
_aCustomer relations _9143644 |
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| 650 | 4 |
_aCustomer services _9143645 |
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| 999 |
_c220912 _d220912 |
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