000 00553nam a2200217Ia 4500
001 CATREF037470
008 110517s9999 xx 000 0 und d
020 _a0-201-56305-3
041 _aeng
082 _a658.562
100 _aTenner, Arthur R
245 _aTotal quality management
260 _aCalifornia
_bAddison - Wesly Publishing Company
_c1992
300 _axvii, 266p.
_c23 cm.
546 _bRoman
650 _aCustomers
650 _aSample strategies
650 _aTotal quality management
906 _atext
942 _cBook
999 _c154005
_d154005