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Delivering satisfaction and service quality: a customer- based approach for libraries / Peter Hernon

by Hernon, Peter | Whitman, John R.

Series: Americal libraru assocation series Language: English Publication details: New Delhi : Indian Publishing House, 2009Availability: Items available for loan: Mysore University Main Library (1) Call number: 025.53 HER W.
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Assessing service quality : satisfying the expectations of library customers / Peter Hernon and Ellen Altman

by Hernon, Peter.

Edition: 3rd Ed., Material type: Text Text Language: eng Publication details: London : Facet Publishing, 2015Availability: Items available for loan: Mysore University Main Library (1) Call number: 025.5 HER E.
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Getting started with evaluation / Peter Hernon, Joseph R. Matthews, Robert E. Dugan

by Hernon, Peter.

Material type: Text Text; Format: print ; Literary form: Not fiction Language: eng Publication details: Chicago : American Library Association, 2014Availability: Items available for loan: Mysore University Main Library (1) Call number: 027.0029 HERD.
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