TY  - BOOK
AU  - Lasrado,Flevy
AU  - Zakaria,Norhayati
ED  - Taylor and Francis.
TI  - Internalizing a Culture of Business Excellence: Perspectives from Quality Professionals 
SN  - 9781351210720(e-book : PDF)
AV  - HD62.15 
PY  - 2018///]
CY  - Boca Raton, FL
PB  - Productivity Press
KW  - Total quality management
KW  - Quality control
KW  - Economic development
KW  - Success in business
KW  - BUSINESS & ECONOMICS / Management Science
KW  - bisacsh
KW  - BUSINESS & ECONOMICS / Production & Operations Management
KW  - Electronic books
N1  - Includes bibliographical references and index; Preface -- Chapter 1: Introduction: Internalizing Organizational Excellence: Why and how? -- Chapter 2: Quality Culture at the Top: Insights from Quality Award-Winning CEOs -- Chapter 3: New CRM Acronym  "Customer Really Matters"? -- Chapter 4: Total Quality Talent Management: Echoes for High Performance -- Chapter 5: What is a Process Champion? Building a Culture of Continuous Improvement -- Chapter 6: Our Success with Six-Sigma -- Chapter 7: Managing the Change: Embracing Quality Skills -- Chapter 8: Steps Towards Sustainable Business Excellence -- Chapter 9: Lets Benchmark: Strategies and Policy -- Chapter 10: Quality Awards and Certification: an exceptional journey -- Chapter 11: Conclusion: Towards Building a Culture of Business Excellence; Also available in print format
N2  - Underline by the importance of sustainable quality management practices to contemporary organizations, this edited book complies best practice cases of leaders who have initiated and facilitated quality practices in their organizations. The cases highlight how these best practices manifested in their work cultures, values, and beliefs. Not only do they address organizational efforts towards implementation of quality practices, but they also discuss the challenges the leaders faced to instill a sense of quality in practices across the hierarchical structures of their organizations. The book highlights the profiles of quality leaders, their journey and their successes in leading quality in their organizations. A book would be an interesting read for those who are eager to integrate quality in their work culture. A key message emerging from these expertise is that 'passion' is truly behind the quality success!
UR  - https://www.taylorfrancis.com/books/9781351210720
ER  -