TY  - BOOK
AU  - Fitzsimmons James A
AU  - Fitzsimmons Mona J
TI  - Service management : operations, strategy, and information technology
SN  - 9780070615663
U1  - 658 FITF 
PY  - 1998///
CY  - Boston.
PB  - McGraw-Hill
KW  - Service industries -- Management
KW  - Dienstensector
N1  -  Included Index
ER  -