TY  - BOOK
AU  - Evans James R.
AU  - Dean James W.
TI  - Total quality : management, organization, and strategy
SN  - 9789812400680
U1  - 658.562 EVA 
PY  - 2000///
CY  - Mason, OH
PB  - South-Western College Pub., 
KW  - Total quality management
N1  -  Includes Index
ER  -