TY  - BOOK
AU  - Hiebeler Robert
AU  - Kelly Thomas B.
TI  - Best practices : building your business with customer-focused solutions
SN  - 9780684848044
U1  - 658.812 HIE 
PY  - 2000///
CY  - New Delhi
PB  -  Touchstone
KW  -  Customer services -- Management -- Case studies
KW  - Customer services -- Quality control -- Case studies
KW  - Industrial management -- Case studies
N1  - Include Index
ER  -