TY  - BOOK
AU  -  Mohanty R.P
AU  -   Lakhe R R
TI  - TQM in the service sector
SN  - 978817249533
U1  - 658.562 MOH 
PY  - 2006///
CY  - Mumbai
PB  - Jaico Pub. House
KW  - Total quality management
KW  - Service industries -- Quality control
KW  - Service industries -- Management
N1  - Include Index
ER  -