TY  - BOOK
AU  - Charan Ram
TI  - What the customer wants you to know : how everybody needs to think differently about sales
SN  - 9780670081851
U1  - 658.85CHA 
PY  - 2007///
CY  - New York :  
PB  - Portfolio
KW  - Sales management
KW  - Selling
KW  - Customer relations
KW  - Verkauf
N1  - INCLUDE INDEX
ER  -