TY - BOOK AU - SAKENA KB C TI - BUSINESS PROCESS OUTSOURCING SN - 9788174465320 U1 - 658.723SAX PY - 2007/// CY - New delhi PB - Publised by Anurag Jain For Excel Books KW - Sangeeta Shah Bharadwaj KW - Business process outsourcing N1 - include index ER -