TY  - BOOK
AU  - Hernon, Peter
TI  - Assessing service quality : : satisfying the expectations of library customers / 
SN  - 9781783300594
U1  - 025.5 HER E  
PY  - 2015///.
CY  - London : 
PB  - Facet Publishing, 
KW  - Public services (Libraries) -- Evaluation
KW  - Public services (Libraries) -- United States -- Evaluation
KW  - Evaluation Studies
N1  - Includes index.
ER  -