TY  - GEN
AU  - Buttle, Francis
TI  - Customer relationship management : : concepts and tools / 
SN  - 9781856175227
U1  - 658.812 BUT  
PY  - 2009///.
CY  - London : 
PB  - Routledge, 
KW  - Customer relations--Management
KW  - Relationship marketing
KW  - Customer relations
KW  - Customer services--Management
N1  - Includes index.
ER  -