TY  - BOOK
AU  - Arun Kumar, G.
AU  - Manjunath, S. J.
TI  - Service quality in retailing : : a study of supermarkets in Karnataka 
U1  - 658.812 ARU 
KW  - Service quality management
KW  - Retail serive quality
UR  - http://hdl.handle.net/10603/72303
ER  -