TY  - BOOK
AU  - Besterfield, Dale H. 
TI  - Total quality management
SN  - 9788131732274
U1  - 658.562 BES 
PY  - 2003///.
CY  - New Delhi : 
PB  - Pearson education, 
KW  - Leadership
KW  - Customer Satisfaction
N1  - Index
ER  -