TY  - BOOK
AU  - Veena, K. N.
AU  - Manjunath, B. E.
TI  - Quality service delivery - a case study of Bengaluru metropolitan transport corporation
U1  - 658.045 VEE 
KW  - Public road transportation
KW  - Service quality management
KW  - Bangalore metropolitan transport
UR  - http://hdl.handle.net/10603/38432
ER  -