TY  - BOOK
AU  - Rao Ajit
AU  -  Chandra,Subhash
TI  - The little book of big customer satisfaction measurement
SN  - 9788132109785
U1  - 658.812 RAO C 
PY  - 2012///
CY  - Thousand Oaks : 
PB  - SAGE Publications India Pvt. Ltd, 
KW  - Consumer satisfaction
ER  -