TY  - BOOK
AU  - Mishra,Anil
AU  - Gupta,Ruchi
TI  - Customer Service in Retailing
SN  - 9788177223712
U1  - 658.812 MIS G  
PY  - 2009///
CY  - New Delhi
PB  - biztantra
KW  - Retail Service mix
KW  - Service Quality
KW  - Customer compaints
N1  - Include Bibliography
ER  -