TY  - BOOK
AU  - Gustafsson,Anders
TI  - Competing in a service economy : how to create a competitive advantage thorugh service development and innovation 
SN  - 8126509384
U1  - 658.812 GUS J 
PY  - 2006///
CY  - New Delhi : 
PB  - Wiley Indi Pvt. Ltd., 
KW  - Service innovation
KW  - Removing things
ER  -