TY  - BOOK
ED  - Harvard Business School.
TI  - Focusing on your customer : expert solutions to everyday challenges
SN  - 9781422129753
U1  - 658.812 HAR 
PY  - 2011///
CY  - Boston
PB  - Harvard Business Review Press
KW  - Customer relations
KW  - Customer services
KW  - Success in business
ER  -