TY  - GEN
AU  - Besterfield,Dale H.
AU  - Besterfirld - Michna,Carol
AU  - Besterfield,Glen H.
AU  - Besterfield-Sacre,Mary
TI  - Total quality management 
SN  - 8120328833 
U1  - 658.4013 BES M 
PY  - 2004///
CY  - New Delhi : 
PB  - Prenctice Hall of India Private Limited
KW  - Total quality management
KW  - Leadership
KW  - Customer satisfaction
N1  - Includes bibliography & index
ER  -