TY  - BOOK
AU  - Allen,Danica R.
AU  - Rao,T.R
TI  - Analysis of customer satisfaction data : a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research
SN  - 9788122428001
U1  - 658.812 ALL R 
PY  - 2010/// .
CY  - New Delhi : 
PB  - New age international publishers, 
KW  - Consumer satisfaction--Statistical methods .
N1  - Includes index .
ER  -