TY  - GEN
AU  - Suja S.Nair
AU  - Visweswara Rao,C.R.
TI  - Total quality management 
SN  - 9788184113778 
U1  - 658.4013 
PY  - 2011///.
CY  - New Delhi : 
PB  - Sonali Publications,  
KW  - Quality policy
KW  - NGOs development
N1  - Include reference
ER  -