TY  - BOOK
AU  - Travers,Max
TI  - The new bureaucracy: quality assurance and its critics 
SN  - 9781861349286 (hbk.)
U1  - 352.357 
PY  - 2007///
CY  - Bristol
PB  - Policy
KW  - Total quality management in government
KW  - Public administration
KW  - Organizational change
ER  -