TY  - BOOK
AU  - Lowenstein,Michael W.
TI  - Customer retention : : an integrated process for keeping your best customers / 
SN  - 0195642147
U1  - 658.82 LOW 
PY  - 1997///
CY  - USA
PB  - ASQC Quality Press
KW  - Management, customer relations
KW  - Consumer satisfaction
KW  - Customer relations
KW  - Customer services
ER  -