TY  - BOOK
AU  - Wellington, Patricia
TI  - Kaizen strategies for customer care: how to create a powerfull customer care program and make it work
SN  - 8178081423
U1  - 658.8 WEL 
PY  - 1995///
CY  - London
PB  - Pitman Publishing
KW  - Customer relationship management
N1  - Includes Bibliographical index
ER  -