TY  - BOOK
AU  - Ravi shankar
TI  - Services marketing : Indian perspective
SN  - 8174462678
U1  - 658.8 RAV 
PY  - 2002///
CY  - New Delhi 
PB  - Excel Books 
KW  - Services marketing
KW  - Services marketing - Indian
N1  - Includes Bibliographical index
ER  -